![]() Please allow 2-3 business days for new or renewed memberships to be effective. ![]() Members that have recently purchased a new membership or renewed an existing membership will experience a delay when trying to immediately use their membership for discounted purchases. For advance purchase tickets, members must log-in on the Cleveland Metroparks Zoo website with either their permanent member number and the last name of the primary member or their web credentials when they purchase tickets in order for the reduced price to appear in their shopping cart. Members who walk-up the evening of the event must pay the regular walk-up price. Members receive a discount on Asian Lantern Festival tickets only when purchased in advance. How do members get their discounted tickets? During Drive-Through evenings, please notify Zoo staff directing traffic flow as the Box Office is not open on Drive-Through nights.Ĥ. On the evening of your event, if you notice that you cannot locate your online ticket purchase, please check in at the Box Office between 6:00 p.m. If you notice before your event date that you cannot locate your online ticket purchase, and none of the above suggestions worked, please call 216.635.3391 for assistance in having the ticket order resent to you. Try checking these alternate locations if you cannot locate your ticket order in your inbox. ![]() Ticket orders are attached as pdfs and some email clients will divert these attachments into a Spam/Clutter/Junk or similar folder. Ticket orders from the zoo are from Try searching for that sender in your inbox. If you notice that you haven’t received your emailed ticket order yet, try the following. What do I do?Īfter an online purchase, guests should receive their ticket order via email within a few hours. Scroll down further to the Drive-Through FAQs for this pricing and informationģ. during Walk-Through Eventsĭrive-through event tickets are sold by the vehicle. The Box Office is not open during Drive-Through nights. In-person tickets can be purchased on the same day at the box office for $25 each or a 4-pack for $75. The advance ticket discounted cost on walk-through evenings for Zoo members is $19 and $22 for non-members, or a 4-pack for $60 for Zoo members and $70 for non-members.Īdvance online ticket sales end at 5:30 p.m. on the same day as the event. Save on tickets when you purchase in advance. Regular Zoo admission hours are 10 a.m. - 5 p.m. and does not provide entry to Asian Lantern Festival. You must exit the Zoo by 5 p.m. and re-enter at 6:30 p.m. under a separate ticket for Asian Lantern Festival. Thousands of lanterns are placed across several destinations of the Zoo including the Welcome Plaza, African Savanna, Wilderness Trek, Asian Highlands, Waterfowl Lake and more. Does a ticket to Asian Lantern Festival also provide entry to the Zoo?Īsian Lantern Festival is a separate ticketed event that provides entry to the Zoo when the event begins at 6:30 p.m. each night. Asian Lantern Festival - General FAQs for Walk-Through and Drive-Through Datesġ. ![]()
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